Terms and Conditions
Welcome to Zafran House.
By accessing or using our website www.zafranhouse.com, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
If you do not agree with any part of these terms, please do not use our website.
1. About Us
Zafran House is an online store dealing in dry fruits and spices, based in Hyderabad, Telangana, India.
Registered Address:
14-7-45, Jummerat Bazar Rd,
Near Suzuki Showroom, Opposite Muslim Jung Pul Bridge,
Shankar Bazar, Begum Bazar, Chudi Bazaar,
Hyderabad, Telangana – 500012, India
Phone: 096184 37386
We deliver products across India.
2. Use of Website
- You must be at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
- You agree to use this website only for lawful purposes.
- Any misuse, unauthorized access, or attempt to damage the website may result in legal action.
3. Products & Pricing
- All products listed are subject to availability.
- We make every effort to display accurate product descriptions, images, and prices. However, slight variations may occur due to packaging, sourcing, or screen display differences.
- Prices are subject to change without prior notice.
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
4. Orders & Payments
- Placing an order on our website constitutes an offer to purchase our products.
- We reserve the right to accept or reject any order at our discretion.
- Payments must be made through the available payment methods displayed at checkout.
- In case of payment failure, the order will not be processed.
5. Shipping & Delivery
- We deliver products across India.
- Delivery timelines may vary depending on location, courier partner, and external factors.
- While we strive to deliver orders within the estimated timeframe, delays due to unforeseen circumstances are not our responsibility.
- Zafran House is not liable for delays caused by courier services, natural calamities, or government restrictions.
6. Returns, Refunds & Cancellations
- Due to the nature of food products, returns are generally not accepted once the product is delivered.
- In case of damaged, defective, or incorrect products, customers must notify us within 24 hours of delivery with proper images/videos.
- Approved refunds or replacements will be processed as per our internal policy.
- Order cancellations may be accepted only before dispatch.
7. Quality & Storage Disclaimer
- Our dry fruits and spices are carefully sourced and packaged to maintain quality.
- Customers are responsible for storing products in appropriate conditions as mentioned on the packaging.
- Zafran House shall not be responsible for quality issues arising due to improper storage after delivery.
8. Intellectual Property
- All content on this website, including text, images, logos, designs, and graphics, is the property of Zafran House.
- Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
9. Limitation of Liability
- Zafran House shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our total liability, if any, shall not exceed the value of the order placed.
10. Privacy Policy
Your use of our website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described therein.
11. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
12. Changes to Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be effective immediately upon posting on the website.
13. Contact Us
For any questions, concerns, or support, please contact us:
Zafran House
📞 Phone: 096184 37386
📍 Address: Hyderabad, Telangana, India