Privacy Policy
At Zafran House, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.zafranhouse.com.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you visit or place an order on our website, we may collect the following information:
Personal Information:
- Name
- Phone number
- Email address
- Shipping and billing address
Payment Information:
- Payment details are processed securely through Razorpay
- We do not store your card, UPI, or banking details on our servers
Technical Information:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the website
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate order updates and delivery details
- Provide customer support
- Improve our website, products, and services
- Prevent fraudulent transactions
- Comply with legal and regulatory requirements
3. Payment Security (Razorpay)
- All online payments are handled through Razorpay, a secure and PCI-DSS compliant payment gateway.
- Zafran House does not have access to or store your sensitive payment information.
- Razorpay’s use of your data is governed by their own privacy policy.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
Your information may be shared only with:
- Delivery and logistics partners for order fulfillment
- Payment gateway providers (Razorpay) for transaction processing
- Government or legal authorities when required by law
All such parties are required to protect your information.
5. Cookies & Tracking Technologies
- Our website may use cookies to enhance user experience.
- Cookies help us understand website traffic and improve functionality.
- You may choose to disable cookies through your browser settings; however, some features may not function properly.
6. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. User Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Policy Updates
Zafran House reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: